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Troubleshooting

PAP Device

Please also visit our PAP devices product page for videos and information on your specific device.

Issue

Possible Cause

What to Do

Difficulty exhaling out

Device flex or ramp feature not turned on or at low setting

Turn flex or ramp feature on (find videos and information on your specific device here).

 

No power/pressure/flow

Power cord disconnected

 

No power to outlet


 

Power switch is in the OFF position

Blown fuse on bilevel unit
 

Blown fuse/circuit breaker on residence’s box

Equipment malfunction

Reconnect power cord to machine and outlet (DO NOT USE AN EXTENSION CORD).

Try another outlet. Check to see if the outlet is controlled by a switch (DO NOT USE AN EXTENSION CORD).

Turn power switch to ON position.

Replace fuse or contact American HomePatient.

Replace fuse or check circuit breaker in home.

Call the American HomePatient Sleep Support Center at 877-247-2352.

Drop in air pressure

Dirty filters




Leak in unit


Faulty unit

Check filters to see if they are dirty. Clean or replace them (find videos and information on your specific device here).

Check to make sure that all connections are secure.

Check your pressure. Your local branch can monitor or change your pressure setting remotely.

Noise (breathing, whining, whistling, or mechanical)

Adjust device settings


 

Check for leaks

Breathing Nosie - Decrease or turn off the flex feature (Respironics) or expiatory pressure relief (ResMed).

Whining Noise – check device connections for leaks.

See product user guide.

Unit stopped working

Multiple error codes

See product user guide.

Call the American HomePatient Sleep Support Center at 877-247-2352.

Air is too warm

Dirty filters


 

Blocked vents
 

Temperature setting on humidifier is too high
 

Tubing is under blankets during sleep

Check filters to see if they are dirty. Clean or replace them (find videos and information on your specific device here).

Make sure vents are clear of obstructions.

Turn down the air temperature setting (find information on your specific device here).

Make sure air tubing is on top of blankets instead of underneath them.

Air is too cold

Room temperature is set too low

Run the air tubing beneath your blankets to keep it warm

Consider warming up your room before you go to sleep.

How do I change filters on my PAP unit?

Most units have filters that are accessed through the back of the machine.

Get information on how to change the filter for your specific device here.

Can I power the device with a battery?

Most devices can be powered with a battery. There are many different options on the market.

Please contact the American HomePatient Sleep Support Center for more information 877-247-2352.