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Frequently Asked Questions & Troubleshooting

Welcome to our oxygen therapy FAQ & Troubleshooting page. See below for frequently asked questions, common problems, and troubleshooting guides. If you cannot find information that you are looking for or have other questions, please contact your local branch. You can find your closest branch using our Locator.

Common Issues

My concentrator is beeping or alarming.

Check the troubleshooting guide for your concentrator.

My concentrator yellow or red light is on or blinking.

Check the troubleshooting guide for your concentrator.

My concentrator is not putting out any oxygen.

Check to see if there is a kink in the oxygen hose. Make sure that your oxygen flow meter is set to your prescription and that the concentrator is turned on. You can put the cannula in a glass of water to check for flow bubbles to confirm oxygen is flowing.

Frequently Asked Questions


Stationary Concentrator

Portable Cylinder

Liquid Oxygen

It is important to work through whatever obstacles you encounter. Successful therapy is well worth the time and patience you invest in your ongoing health and wellness.