FREQUENTLY
ASKED QUESTIONS
ELECTRONIC CERTIFICATE OF MEDICAL NECESSITY (e-CMN)
Will we receive the information
to complete the e-CMN with this new system?
Yes. Our cover letter appears on
the screen with the e-CMN, allowing you to reference the information
we received upon referral. Currently, this cover letter is sent
with each paper CMN. We can now include the same information with
the e-CMN.
Our nurses fill out Section
B for the doctor. How
will they be able to complete this task with this system?
The nurses can continue to complete Section B. They will
have their own user names and passwords, which will enable them
to enter data into the appropriate section.
Can our nurses sign the forms for the doctors?
Absolutely not. The office staff completing Section B will not be
able to complete Section D. Only the doctor has access to Section
D.
Our doctor sometimes makes changes to the
form after the office staff has completed Section B. What happens
in this instance?
A physician has access to sections A, B, and D. When s/he signs
the form electronically, the system will automatically apply the
date in Section D and ratify the above changes.
What if a physician’s nurse leaves
the practice after s/he has been completing e-CMNs?
There is a designated person in each clinic called a “superuser” who is responsible for letting Authentidate American HomePatient know that these changes have occurred. Access to the system by an employee be disallowed immediately upon notification that the employee is no longer with the practice.
We are receiving information regarding HIPAA
compliance. Is this system compliant?
Yes, the doctor has a specific user name and password that only
s/he knows which allows access only to patient forms for that physician.
A doctor cannot access any other physician’s patient information.
A doctor’s staff can access patients only if they are approved
by the physician’s clinic to do so.
Does this process maintain confidentiality
for our patients?
Absolutely. You will access your files on the server through your
user name and password. This system far exceeds the paper CMN process
regarding confidentiality since only staff members who complete
CMNs will have access to the patient’s information.
Is our staff’s information secure?
Yes, staff members will have their own specific user names and passwords.
Our staff/doctors become frustrated with
complicated computer programs. How complicated is yours?
The software was written so that the end user (our referral sources)
would have little problem completing the electronic CMNs.
Does this system print the CMN for us?
Not automatically, however, we request that you keep a printed,
signed copy in your patient’s file, as you did when completing
the paper CMNs.
Will you be placing software on our computer
system?
No. You will access an external server via a secure Internet site
to complete your forms. The forms that will be specific to your
practice will be located at www.inscrybe.net.
What are the computer requirements?
You will need Internet access with Internet Explorer 5.5
or higher and Adobe Acrobat 5.0 or higher.
Where is this server?
It is located at a secure data center in New York City. The system is monitored 24 hours a day, 7 days a week. There is also an emergency backup server in an undisclosed location.
Do other physicians use this e-CMN system?
American HomePatient is pleased to be the first to provide this product for physician use. It has proven to be an easy and efficient system for physicians to use.
How can I find out more about the developer
of the e-CMN?
You can learn more about AuthentidateTM at www.inscrybe.com
About e-CMN | e-CMN FAQ | Screenshots & Flash Demo
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