Outbound Sales Specialist

Purpose: The Outbound Sales Specialist initiates customer calls in a professional and courteous manner. Obtains necessary information to determine appropriate reimbursement for services rendered. Inputs orders into proper systems accurately. Achieves call center and individual quality and productivity goals in accordance with established objectives.

Primary Responsibilities:

  • Communicate with customers (by phone, correspondence, fax or email) to initiate or respond to inquiries and requests for orders for products/services
  • Complete admission and requests for orders for products/services
  • Verify insurance and financial credit
  • Collect fees
  • Qualify patient for reimbursement
  • Determine charges for services and product ordered
  • Solicit sales of services and products
  • Enter information for shipping purposes
  • Initiate proper documentation for billing functions
  • Accurately log information from calls


  • High school graduate required
  • Associate or Bachelor degree a plus
  • 2-3 years of customer service/call center experience
  • 1-2 years of inside phone sales experience
  • Excellent verbal communication skills are a must
  • Healthcare experience preferred
  • Attendance is strongly monitored – must exemplify exceptional work ethic

Send resume to:
American HomePatient
Attn: Human Resources
5200 Maryland Way, Suite 400
Brentwood, TN 37027


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