|
SERVICE
TECHNICIAN
Division/Department: Field
Supervisor: Service Manager or General Manager
Purpose: To
provide home care services that reflect the philosophy and
standards of American HomePatient (AHOM) through the service
and maintenance of AHOM equipment.
Qualifications:
High
School Graduate (Diploma) or equivalent.
Experience in
Home Care Services preferred.
Valid driver’s license,
automobile insurance, good driving record for the past
three years.
Required
Knowledge, Skills, Training, & Abilities:
- Successful
completion of all scheduled New Employee Orientation Programs.
- Successful
completion of all training requirements.
- Skills
to read, write, and perform both mathematics calculations
and the English language effectively.
- Ability
to work independently, be detail oriented, and have excellent
organizational
skills.
- Ability
to lift or carry 150 lbs.
- Ability
to communicate independently and verbally with personable
and
effective
speaking skills – excellent communications
skills.
- Be
fully aware of safety procedures in delivery and setup of
equipment.
Primary
Functions:
- Responsible
for the general delivery, setup, and maintenance of equipment,
supplies, and other materials to the patients and customers
of the location.
- Responsible
for the training/education of patients and/or caregivers
in the safe and proper use
of equipment purchased or rented from AHOM. This function
is to be carried out under the supervision of, and at the
discretion of, the appropriate clinical and/or managerial
personnel.
- Responsible
for the accurate completion of all forms and documents, including
rental agreements, invoices,
forms, and documents required by the policies and procedures
of AHOM.
- Has
read, understood, and agrees to follow any and all policy
and procedure manuals pertaining to the
Manager, Service position. Has completed checklists for
training and
orientation as required.
- Responsible
for the delivery of various equipment and supplies at the
direction of, and under the supervision of, the clinical
staff (Nursing, Pharmacy, and Respiratory Therapy) in the areas
of:
- I.V.
Antibiotic Therapy.
- Hyperalimentation.
- Hydration
Therapy.
- Enteral
Feeding.
- Medical
Oxygen.
- Respiratory
Therapy Modalities.
It
is understood that in no way shall service technicians
function in a clinical capacity, and will refer
all clinically-related questions or situations to the appropriate
licensed staff
member
for resolutions.
- As
pertains specifically to medical oxygen, the Technician may,
under AHOM policy, and
dependent
upon
the laws and regulations in force at the
location, make initial delivery and setup of home oxygen equipment,
supplies,
and
contents.
- Is
responsible for continuing education in all areas
of his/her job, at the direction of
the clinical and managerial staff at the locations.
- Must
be willing
and
able to support
the various staff members in the
timely and effective
delivery of service to the patients of
AHOM. Must be available to
perform on-call functions, as required
by the needs of
the location,
on a twenty-four hour basis. As such,
the Technician must have personal transportation, a telephone,
and
an off-hours schedule
permitting rapid completion of any
on-call
duties that may arise. On-call schedules will be determined
by the Operations
Manager.
- Is
responsible, in conjunction with other designated staff,
for the cleaning, repair,
and maintenance
of equipment
rented or sold to patients and
customers of AHOM. Is
also responsible, as directed by Operations
Manager,
for the
cleaning
and maintenance
of warehouse or storage areas,
retail areas, and
delivery (fleet) vehicles at the location.
Is responsible for
notifying the
manager of safety hazards, needed
repairs, and other discrepancies encountered in the discharge
of the Technician’s duties.
- Maintains
a courteous, professional attitude toward all contacts, including
patients, caregivers, customers, and AHOM staff. Maintains
a good appearance, attired according
to the standards of the
operating unit. Uniforms must
be clean and neat.
- Assists
in the assessment of the home environment of patients receiving
equipment and/or services from
AHOM to ensure patient safety.
- Is
responsible for notifying the appropriate staff members
of any discrepancies in this
area.
Auxiliary
Functions:
- Other
duties and responsibilities
as assigned.
Send
resume to:
American HomePatient
Attn: Human Resources
5200 Maryland Way, Suite 400
Brentwood, TN 37027
|
