Collections Specialist

Division/Department: Field
Supervisor: Billing Center Manager

Purpose: To be responsible for collecting past-due accounts and processing denials as specified in the Collections Manual.

Required Knowledge, Skills, Training and Abilities:

  • Successful completion of all scheduled New Employee Orientation Programs
  • Successful completion of all training requirements
  • Skill to read, write and perform both mathematics calculations and the English language effectively
  • Ability to work independently, be detail-oriented and have excellent organizational skills
  • Ability to communicate independently and verbally with personable and effective writing and speaking skills
  • Ability to work in a normal office environment utilizing a computer approximately 75% of the time
  • Ability to speak clearly and distinctly

Primary Responsibilities:

  • Coordinates with branch to obtain documentation as needed to resolve suspended/denied claims
  • May also review FOS billing edit lists for assigned payers
  • Make changes to bills to assure accurate claims are generated
  • Identifies system-related errors and communicates change requests as needed
  • Performs follow-up calls with assigned payer types to assure claims are received and being processed
  • Reviews denials and corrects errors as needed
  • Assures corrected claims are submitted in a timely manner
  • Identifies problem accounts and seeks assistance on resolving problems
  • Participates in efforts to reduce/eliminate denials
  • Has ability to work A/R for several payer types
  • History of achieving bad debt and cash collection goals

Auxiliary Responsibilities:

  • Other duties and responsibilities as assigned


  • High school graduate (diploma) or equivalent
  • 2-3 years of experience in A/R or collections
  • Excellent computer skills

Send resume to:
American HomePatient
Attn: Human Resources
5200 Maryland Way, Suite 400
Brentwood, TN 37027


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Incentives: American HomePatient offers opportunities for incentives based on individual or team performance.